I love these people. I'm not sure how they can turn a tired looking pair of heels into new, but they do it. I once brought in a pair of patent leather shoes after a puppy used the heels as a teething toy. I was astonished at the results. They looked brand new! A few months ago while visiting Spokane I dropped off a pair at Saad's new location at Northtown Mall and again was satisfied beyond words. In an hour's time they had my shoes buffed with new tips on the heels. This is THEE place to go for shoe repair.